Workshops for Hospitality and Retail Workers
Elevate your hospitality and retail team's performance with our improv workshops.
Equip your team to adapt, think on their feet, and collaborate effectively with our tailored improvisation training. Enhance customer service, boost staff confidence, and cultivate a positive workplace atmosphere to drive business success.
Our
Hospitality & Retail
Workshops
We offer a range of workshops, all based on the power of improvisation. These contain a variety of interactive exercises, role-playing, and group activities, and can either be run as stand-alone workshops, or more extensive multi-session courses.
Communication & Listening Skills
Listen, learn, and connect with your team and customers
This workshop enhances communication skills for hospitality professionals by honing active listening and authentic responses. Through engaging exercises that promote presence and honest reactions, participants will learn to convey ideas clearly and actively listen to guests and team members. The result is improved customer service, effective conflict resolution, and strengthened team communication and empathy.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Front-of-house staff and sales associates to improve communication and customer service skills
Customer-facing teams to enhance communication with guests and colleagues
Store managers coordinating cross-functional teams to foster effective communication and collaboration between departments
Creativity & Innovation
Ignite creativity for guest experiences that stand out
Designed to unlock creative potential, this workshop cultivates a culture of innovation in the hospitality and retail industries, fostering the generation and embrace of new ideas. Participants will learn to support risk-taking and experimentation while tapping into their own creativity to enhance the guest experience. This collaborative environment encourages breakthroughs and growth, setting the stage for transformative solutions.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Store managers looking to enhance in-store experiences
Guest experience teams to generate and embrace new ideas to enhance guest experiences
Marketing professionals seeking fresh campaign concepts to stand out from competitors in the industry
Leadership & Decision-Making
Empower leadership and confident decision-making
Focusing on leadership skills, this workshop instills confidence in delegation, quick-thinking, and decision-making. Through hands-on activities, participants learn to take calculated risks, make bold choices, and foster strong, productive teams. Collaborative techniques enable effective leadership, inspiring team members, and ensuring confident decisions even under pressure.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Hotel managers and department supervisors to instil leadership skills for confident decision-making and effective delegation
Restaurant and store managers to foster strong, productive teams and inspire team members
Hospitality executives aiming to guide their teams to deliver exceptional guest experiences with confident leadership skills under pressure
Public Speaking & Presentation Skills
Captivate your guests and colleagues with confidence
Enhancing public speaking and presentation abilities for hospitality and retail professionals, this workshop builds confidence and articulation through immersive exercises. Participants learn to connect with guests and colleagues, mastering clear, concise communication for impactful presentations. They'll also gain the skills to confidently contribute during meetings and discussions, making their voices heard.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Event planners to improve public speaking and presentation skills for successful event planning
Sales professionals to confidently present to customers and colleagues to drive sales
Team members frequently participating in meetings or conferences to enhance communication skills and make their voices heard
Collaboration & Teamwork
Unite for agility, trust, and customer satisfaction
Promoting collaboration, this workshop helps participants build trust and support in group settings through interactive activities. By developing effective teamwork skills and fostering a collaborative culture, participants experience increased productivity, improved decision-making, and a positive work environment, leading to enhanced guest satisfaction.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Cross-functional teams to improve collaboration and communication between departments
Remote teams seeking stronger connections: to foster a sense of unity and trust in virtual environments
Departments undergoing restructuring or integration to facilitate a smooth transition by building effective teamwork skills
Relaxation & Team Bonding
Recharge and strengthen team connections
Focusing on relaxation and bonding for hospitality and retail teams, this workshop offers a lighthearted setting for stress relief and team connection. Improv exercises encourage laughter and support, enabling participants to unwind, build relationships, and rediscover the joy of 'play.' Engaging group activities and team-building games create a fun atmosphere that strengthens team bonds and fosters a supportive work environment.
This workshop is appropriate for all groups, but may be particularly beneficial for:
High-stress departments wanting to provide a fun, lighthearted setting for stress relief and team connection
Newly formed teams seeking to build relationships and establish a positive work environment early on
Groups undergoing team-building retreats or offsite events to foster a supportive work environment and strengthen team bonds.
If you're unsure which workshop would best suit your group, please get in touch and we'll provide recommendations based on your individual needs.
Eight Week Course
In addition to the soft skill development workshops above, we also offer groups an 8-week version of our Introduction to Improvised Comedy course.
Introduction to Improvised Comedy
Learn the basics of improv with your team
Experience the transformative power of improv as you and your group develop essential skills in active listening, collaboration, and adaptability, all while having a blast in a fun and supportive environment. Combining comedy and professional skill-building, this course will boost teamwork and innovation while providing a great time for all participants. Discover the joy of spontaneous creation in an exhilarating atmosphere, and unlock the individual and collective potential of your group.
Conferences & Events
We also offer condensed one-hour versions of our workshops, appropriate for conferences and large-scale events.
60-Minute Spark
Igniting Innovation, Building Connections, and Driving Professional and Personal Growth
Transform your conference experience with our industry-tailored, large-group improv workshop. Engage attendees with immersive, cooperative exercises designed to ignite innovative thinking and build meaningful connections. Enrich your event by equipping participants with actionable insights and techniques that can be applied to their professional and personal lives, driving lasting impact and promoting growth in their respective fields.
We'll provide multiple instructors for this workshop, so your attendees can be broken up into smaller groups for a more enriched experience.
What is improv?
Improv (short for ‘improvisation or ‘improvised comedy’) is a creative and spontaneous performance art-form that's practiced worldwide. Its principles can also help foster cohesive and innovative spaces, making it an excellent training and skill development tool in the corporate world, schools, and team environments. Our workshops focus on developing personal and professional skills like flexibility, teamwork, and problem-solving by embracing the unexpected.
Key benefits
Improve communication
Our improvisation training is an effective way to enhance communication skills and build confidence in the hospitality and retail industry. By practicing spontaneous communication in a safe and supportive environment, participants learn to express themselves more clearly, listen actively, and respond authentically. Improvisation also helps to overcome fear of failure and public speaking anxiety, leading to more confident and effective communication with customers, colleagues, and supervisors.
Increase teamwork
Improvisation is all about collaboration and teamwork. By participating in our workshops, your team will learn how to listen actively, build on each other's ideas, and work together towards a common goal. Our exercises are designed to promote mutual support and trust, fostering a positive and inclusive team culture. Participants will also develop their creativity and adaptability, which are essential skills for effective teamwork in the fast-paced hospitality and retail environment.
Create positive and supportive environments
Improvisation is not only beneficial for improving work skills but also for enhancing overall well-being. Our workshops provide a space for participants to let go of stress, have fun, and connect with others on a deeper level. Improvisation also promotes mindfulness and presence, which can help to reduce anxiety and increase resilience. By creating a positive and supportive environment, our workshops can help to build a stronger team and foster a more fulfilling work experience in the hospitality and retail sector.
Our workshops help participants:
Work as a team
Improve listening
Communicate clearly
Adapt to change
Respond in the moment
Enhance confidence
Think on their feet
Spark creativity
Take risks
Contact us to start planning your session.
Space on Earth
Podcast
Acknowledgement
Space on Earth acknowledges the Traditional Owners of the land on which we live and work. We pay our respects to the people of the Kulin Nation and all Aboriginal and Torres Strait Islander Elders past and present.
