Workshops for Customer Service Professionals
Strengthen your team's empathy, active listening, and conflict resolution skills to provide exceptional customer experiences.
Our improv workshops empower your team to handle any customer interaction with confidence and professionalism. Through interactive exercises, we enhance communication skills, build empathy, and cultivate a positive customer-centric culture.
Our
Customer Service Professionals
Workshops
We offer a range of workshops, all based on the power of improvisation. These contain a variety of interactive exercises, role-playing, and group activities, and can either be run as stand-alone workshops, or more extensive multi-session courses.
Communication & Listening Skills
Master the art of effective customer communication
This workshop focuses on active listening and authentic response skills. Customer service professionals may worry about misunderstandings, causing customer dissatisfaction and damaging brand reputation. Improved communication and listening skills will help participants address customer concerns effectively and provide exceptional service. As a result, your team will develop stronger communication skills and a deeper understanding of your customers' needs.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service representatives to improve communication and understanding of customers' needs.
Support agents to enhance problem-solving through active listening and empathy.
Team leads in customer-facing roles to foster better team communication and collaboration.
Creativity & Innovation
Harness creativity to exceed customer expectations
Participants will learn to tap into their creativity and generate innovative solutions that cater to customer needs. Relying on scripted responses may lead to stale interactions, impeding the ability to address unique customer concerns. Participants will develop creative problem-solving skills, enabling them to address customer issues effectively and find innovative solutions. By promoting a culture of experimentation and risk-taking, team members will be empowered to find unique ways of addressing customer concerns and exceeding expectations.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service teams to boost service quality by developing creative solutions.
Support agents to address customer concerns with unique, tailored approaches.
Managers to encourage innovation and exceed customer expectations.
Leadership & Decision-Making
Drive service excellence through effective leadership
This workshop develops essential skills in decision-making, delegation, and quick-thinking. Ineffective decision-making may lead to prolonged resolution times, increasing customer frustration and damaging brand reputation. Enhanced leadership skills will empower participants to manage teams, make quick decisions, and handle escalated situations effectively, even when under pressure.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service managers wanting to guide teams towards exceptional customer experiences.
Team leads to strengthen decision-making and delegation skills.
Supervisors to promote motivated, productive teams.
Public Speaking & Presentation Skills
Deliver engaging service interactions with confidence
In this workshop, participants will enhance their communication and presentation skills to better connect with customers. Poor communication may lead to misunderstandings, resulting in customer frustration and dissatisfaction. Participants will become more confident and articulate, ensuring effective communication and positive customer experiences. These improved communication abilities will elevate customer interactions, helping to create consistently positive brand experiences.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service representatives to elevate customer interactions with clear, confident communication.
Support agents to engage customers effectively during service conversations.
Professionals presenting during customer interactions to enhance presentation skills and create a positive brand experience.
Collaboration & Teamwork
Unite for seamless customer experiences
Focusing on collaboration, this workshop helps build trust in fostering a supportive group dynamic. Inefficient teamwork may result in delays or inconsistent service, negatively impacting customer satisfaction. Participants will work more effectively in teams, leading to improved problem-solving, increased efficiency, and better customer experiences. With improved teamwork skills and a collaborative mindset, participants can deliver seamless, unified customer experiences and resolve issues more effectively.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service teams to deliver seamless, unified customer experiences.
Support agents to improve internal collaboration and issue resolution.
Departments enhancing collaboration to foster a supportive group dynamic for better customer satisfaction.
Relaxation & Team Bonding
Recharge and strengthen team connections
This workshop blends relaxation, fun, and team bonding to rejuvenate and strengthen interpersonal connections. The high-stress nature of customer service roles may lead to burnout and decreased morale, negatively affecting team dynamics and performance. Participants will laugh, unwind, and form stronger bonds with colleagues, resulting in a more positive work environment and supportive team culture.
This workshop is appropriate for all groups, but may be particularly beneficial for:
Customer service teams to rejuvenate and better handle challenges together.
Support agents to strengthen team connections and create a more unified work environment.
Groups undergoing team-building events to encourage stress relief and forge stronger relationships.
If you're unsure which workshop would best suit your group, please get in touch and we'll provide recommendations based on your individual needs.
Eight Week Course
In addition to the soft skill development workshops above, we also offer groups an 8-week version of our Introduction to Improvised Comedy course.
Introduction to Improvised Comedy
Learn the basics of improv with your team
Experience the transformative power of improv as you and your group develop essential skills in active listening, collaboration, and adaptability, all while having a blast in a fun and supportive environment. Combining comedy and professional skill-building, this course will boost teamwork and innovation while providing a great time for all participants. Discover the joy of spontaneous creation in an exhilarating atmosphere, and unlock the individual and collective potential of your group.
Conferences & Events
We also offer condensed one-hour versions of our workshops, appropriate for conferences and large-scale events.
60-Minute Spark
Igniting Innovation, Building Connections, and Driving Professional and Personal Growth
Transform your conference experience with our industry-tailored, large-group improv workshop. Engage attendees with immersive, cooperative exercises designed to ignite innovative thinking and build meaningful connections. Enrich your event by equipping participants with actionable insights and techniques that can be applied to their professional and personal lives, driving lasting impact and promoting growth in their respective fields.
We'll provide multiple instructors for this workshop, so your attendees can be broken up into smaller groups for a more enriched experience.
What is improv?
Improv (short for ‘improvisation or ‘improvised comedy’) is a creative and spontaneous performance art-form that's practiced worldwide. Its principles can also help foster cohesive and innovative spaces, making it an excellent training and skill development tool in the corporate world, schools, and team environments. Our workshops focus on developing personal and professional skills like flexibility, teamwork, and problem-solving by embracing the unexpected.
Key benefits
Improve communication
Improvisation training can help customer service employees improve their communication and build their confidence. Our workshops focus on exercises that help employees learn to think on their feet, communicate more effectively, and develop the confidence they need to succeed in a customer-facing role. By building these skills, employees can become more effective at resolving customer complaints and creating a positive customer experience.
Increase teamwork
Teamwork and active listening are essential skills for customer service employees, and improvisation training can help them develop these skills. Our workshops focus on building trust, communication, and active listening, helping employees work together more effectively and collaborate on projects more efficiently. By developing these skills, employees can provide better customer service and build a stronger team that is more capable of achieving the company's goals.
Create positive and supportive environments
Improvisation training can also have a positive impact on the overall well-being of customer service employees. Our workshops create a supportive environment where employees can feel comfortable taking risks and being creative. Through exercises that encourage positivity and support, we help employees build a sense of community and belonging, reducing stress and anxiety and creating a more positive and enjoyable workplace.
Our workshops help participants:
Work as a team
Improve listening
Communicate clearly
Adapt to change
Respond in the moment
Enhance confidence
Think on their feet
Spark creativity
Take risks
Contact us to start planning your session.
Space on Earth
Podcast
Acknowledgement
Space on Earth acknowledges the Traditional Owners of the land on which we live and work. We pay our respects to the people of the Kulin Nation and all Aboriginal and Torres Strait Islander Elders past and present.
